FAQs

Folder for adding FAQs articles

Apart from Planogram Check can you still take photos and upload them offline?
Yes. Apart from Planogram Check that requires online connectivity for Einstein Vision to work, all other photos uploaded while offline will be ready to be s...
Wed, 18 Dec, 2019 at 10:05 AM
Do we support conditional branching for In-Store Surveys?
Yes. This is supported both online and offline. Please see a list of Survey limitations within the Axsy Retail Execution Mobile App here: In-Store Surveys
Mon, 15 Feb, 2021 at 2:41 PM
What Events trigger Push Notifications in the Mobile App
Events are activity that will send a notification to the Axsy Retail Execution Mobile App. These instances will trigger Push Notifications:  When the u...
Mon, 15 Feb, 2021 at 2:42 PM
Is the Axsy Mobile App database encrypted?
Yes. The Axsy Mobile App uses a local database that is secured using standard AES-256 encryption. Please see the following article for more information...
Fri, 2 Oct, 2020 at 3:39 PM
How is my data processed?
The Axsy Retail Execution Mobile App sits directly on top of Salesforce, see this article for an illustration: Utilising Standard Salesforce CGC Objects ...
Mon, 15 Feb, 2021 at 2:43 PM
How are records sorted in the RE app?
The following record lists will be displayed in ascending order: Task list (on Visit page) – by Task Name Promotions list (on Promotion Check page) – by ...
Mon, 12 Oct, 2020 at 12:07 PM
How long does the app database persist?
The database – that stores all the data synced at login to the app – persists until the user logs out of the Axsy Retail Execution Mobile App. Once the ...
Mon, 15 Feb, 2021 at 2:44 PM
Can I log out of the app if there are items in the Pending Uploads Queue?
Users can logout if there are errors that are in the Pending Uploads Queue, however, there will be two prompts that need to be confirmed beforehand. The pro...
Mon, 15 Feb, 2021 at 2:46 PM
Does the Axsy Mobile App work with Sales Cloud?
The Axsy app is anchored around the Salesforce Visit object which is what we use for our RE/CGC Cloud app and Public Sector app. As such, and because Sa...
Tue, 3 Nov, 2020 at 11:26 AM
Can I Use Map Routing While Offline?
When your device is offline, the data displayed in the external map application is outside of Axsy's control. Therefore, it is recommended that you: ...
Fri, 26 Feb, 2021 at 1:40 PM
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