Folder for adding FAQs articles

Apart from Planogram Check can you still take photos and upload them offline?
Yes. Apart from Planogram Check that requires online connectivity for Einstein Vision to work, all other photos uploaded while offline will be ready to be s...
Tue, 22 Mar, 2022 at 2:45 AM
Do we support conditional branching for In-Store Surveys?
Yes. This is supported both online and offline. Please see a list of Survey limitations within the Axsy Retail Execution Mobile App here: In-Store Surveys
Tue, 22 Mar, 2022 at 3:03 AM
What Events trigger Push Notifications in the Mobile App
Events are activity that will send a notification to the Axsy Retail Execution Mobile App. These instances will trigger Push Notifications:  When the u...
Tue, 22 Mar, 2022 at 3:04 AM
Is the Axsy Mobile App database encrypted?
Yes. The Axsy Mobile App uses a local database that is secured using standard AES-256 encryption. The AES-256 bit key is randomly generated and is store...
Mon, 21 Nov, 2022 at 1:27 PM
How is my data processed?
During your use of the Axsy Retail Execution Mobile App you are connecting directly to Salesforce over a secure connection. No Axsy servers or systems are u...
Thu, 10 Nov, 2022 at 6:18 PM
How are records sorted in the RE app?
The following record lists will be displayed in ascending order: Task list (on Visit page) – by Task Name Promotions list (on Promotion Check page) – by ...
Tue, 22 Mar, 2022 at 3:09 AM
How long does the app database persist?
The database – that stores all the data synced at login to the app – persists until the user logs out of the Axsy Retail Execution Mobile App. Once the ...
Tue, 22 Mar, 2022 at 3:12 AM
Can I log out of the app if there are items in the Pending Uploads Queue?
Users can logout if there are errors that are in the Pending Uploads Queue, however, there will be two prompts that need to be confirmed beforehand. The pro...
Tue, 22 Mar, 2022 at 3:22 AM
Does the Axsy Mobile App work with Sales Cloud?
The Axsy app is anchored around the Salesforce Visit object which is what we use for our RE/CGC Cloud app and Public Sector app. As such, and because Sa...
Tue, 22 Mar, 2022 at 3:36 AM
When Does the "Pre-Population" Message for RVKPIs Display?
In order for the pop-up message to pre-populate KPI values entered on a previous Visit to display, no Actual Values should already be set for the Retail Vis...
Tue, 22 Mar, 2022 at 3:37 AM
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